Substitution Policy

Substitution Policy


Due to various seasonal and regional conditions and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers and containers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery. In this event, we will deliver a second choice of similar flowers and/or container of equal value and beauty. Containers, plants and flowers many vary based on availability from our suppliers.  Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction; rest assured that every effort will be made to provide an arrangement of equal or greater value.